For a restaurant, the busiest moments on the phone are the busiest moments on the floor. When service is in full swing, the staff who could answer are seating guests, taking orders and running food.
Where restaurants lose bookings#
- Calls during service go unanswered. Nobody can step away from a full room to take a booking.
- Diners call after you've closed. Many plan their meal out in the evening or the day before.
- The same questions come up every shift. Menu, dietary needs, opening hours and parking.
- A diner who can't get through may not try again. There's always another place to eat.
Why restaurants need a receptionist that always answers#
A restaurant can't pull staff off the floor at peak times, and it can't afford to ignore the phone either. A receptionist that answers every call, takes the reservation and answers the usual questions lets your team focus on the guests already in the room.
What RecepCrews.AI does for a restaurant or café#
- Answers every call, day or night, including during service.
- Takes, changes and cancels reservations.
- Answers questions about the menu, dietary options, opening hours and parking from the information you provide, and doesn't make up answers it hasn't been given.
- Records complaints on the call and emails them to you straight away.
- Every call is recorded, transcribed and summarised in your dashboard, so you can see exactly what was said.
