Everything your AI
receptionist can do
Your AI answers every call, books appointments, knows your clients, and keeps your team in the loop — 24 hours a day, without any staff overhead.
Your AI Squad — 7 modules, one platform
Every call is routed automatically — no configuration needed. Four specialists are active on every plan. Add Records Checker, Billing Specialist, or Outbound Campaigns when you need them.
Core modules — included in every plan
Coordinator
Greets every caller, understands their intent, and routes them to the right specialist instantly.
Appointment Scheduler
Books, reschedules, and cancels in-call with real-time Google Calendar sync — zero double-bookings.
Support Specialist
Handles FAQs, service status, and general enquiries so your team stays focused on real work.
Complaint Handler
Captures complaints with empathy, logs them to your dashboard, and alerts your team immediately.
Optional add-on modules
Records Checker
Lets callers securely look up their account, appointment history, or records in-call — no hold, no staff.
Billing Specialist
Accepts payments, sends invoices, and processes refunds over the phone via Stripe — fully in-call.
Outbound Campaigns
Calls leads, sends re-engagement emails, and runs reminder campaigns automatically — no manual dialling.
Inbound Call Handling
Your AI picks up every call instantly — no voicemail, no missed customers.
Answers every call instantly, 24/7
No voicemail, no ring-out. Your AI picks up on the first ring, every time — nights, weekends, holidays.
Handles multiple simultaneous calls
Up to 5 concurrent lines on Starter, unlimited on Business. No busy signals, ever.
Transfers to staff on request
Caller asks for a real person? The AI warm-transfers the call directly to your team.
Caller ID & returning caller recognition Add-On
Recognises returning callers by name, history, and preferences before they say a word.
Natural conversation — no scripts, no phone menus (DTMF)
Callers just talk. No "press 1 for billing, press 2 for…". The AI understands what they need and responds like a real person.
Appointment Management
Customers book, reschedule, or cancel during the call itself — your calendar updates automatically.
Books, reschedules & cancels in-call
The AI handles the full appointment lifecycle during the call — no callback, no form.
Email confirmations with 3-button actions
Every booking triggers a confirmation email with Confirm, Reschedule, and Cancel buttons.
Google Calendar sync (2-way)
Appointments sync to your Google Calendar in real time. Your calendar is always up to date.
SMS reminders 1 hour before Add-On
Automated SMS sent 1 hour before each appointment. Reduce no-shows without lifting a finger.
No-show prevention
Email confirmations, optional SMS reminders, and easy reschedule links work together to fill your calendar.
Hi Sarah, your appointment has been booked. Here are your details:
Client Records & Memory
Your AI remembers every client — their history, preferences, and past appointments — and uses that to give them a personal experience.
Full client profile
Contact info, appointment history, notes, and preferences — all stored and searchable.
Returning caller recognition Add-On
The AI greets returning callers by name and references their last interaction automatically.
Prior appointment history
Full history of every past appointment — date, outcome, and any notes logged during the call.
Records access in-call Add-On
Callers can securely check their account status or records during the call — no hold, no staff.
Import existing clients via CSV
Bring your existing client list in minutes. Map columns, upload, done — no manual entry.
Team Portal
Give every staff member their own login. Everyone can see calls, clients, and bookings — from anywhere.
Unlimited team member logins
Every staff member gets their own account. No per-seat charges — ever.
Role-based access Coming Soon
Control what each team member can see and do. Admin, manager, and staff roles in the works.
Live call logs & outcomes
See every call in real time — who called, what was said, what was booked, and how it ended.
Client & appointment management
Add, edit, and search clients and appointments directly from the portal — no AI call needed.
Dashboard with call volume charts
At-a-glance view of daily and weekly call volume, booking rates, and call outcomes.
Voice & Persona
Pick a voice that fits your brand — 17 natural-sounding options across accents and styles. Callers rarely know it's AI.
Change voice any time from settings
Switch your receptionist's voice in seconds — no dev work, no downtime.
Natural prosody & pacing
Sounds human, not robotic — pauses, emphasis, and tone are all tuned to feel natural. Powered by Microsoft Azure neural voices (Azure TTS).
Analytics & Reporting
See exactly how many calls came in, how many turned into bookings, and when your phone is busiest — all in one dashboard.
Call volume by hour & day
See exactly when your phone is busiest — plan staffing and capacity accordingly.
Booking rates & outcomes
Track what percentage of calls convert to bookings and how calls end.
Caller sentiment trends Add-On
See whether your callers are happy, frustrated, or neutral — tracked over time so you can spot service issues early. Part of the Advanced Analytics add-on.
Weekly digest email
A performance summary delivered to your inbox every week — no login required to stay informed.
CSV export
Export call logs, client data, and appointment history any time. Your data, yours to keep.
Integrations
Works with Google Calendar out of the box. Technical teams can connect to any other system via webhooks or REST API.
Google Calendar sync
Connect your Google Calendar in one click (via secure OAuth). Appointments booked by your AI appear in your calendar instantly — two-way, real-time.
Webhooks for custom integrations For tech teams
Automatically trigger actions in other apps when a call ends — connect to Zapier, Make, or your own backend using standard webhooks.
REST API access For tech teams
Full programmatic access to clients, appointments, and call logs via a standard REST API — for developers who want to build custom integrations.
Stripe payment processing Add-On
Accept payments, issue invoices, and process refunds entirely over the phone — Billing Specialist add-on.
Add-Ons
Optional extras you can switch on any time. Each one adds a specific capability to your plan — no upgrade needed.
Every add-on works with your existing plan — just switch it on. No plan upgrade, no re-setup, no contract changes. Full add-on pricing →
AI Receptionist vs. a full-time hire
Same job. A fraction of the cost. Always on.
Everything your receptionist needs. Nothing you don't.
See how RecepCrew.AI handles your calls in a live demo — no commitment, no credit card.