Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Bit Tech Solutions ("Company", "we", "us", or "our"), the operator of ReceptionCrew AI, located at 5150 E Pacific Coast, Long Beach, CA 90804, United States.

These Terms govern your access to and use of our website at receptioncrew-ai.eastus2.cloudapp.azure.com and all related services (collectively, the "Service").

1. Eligibility

You must be at least 13 years of age to use the Service. By creating an account, you represent and warrant that you are at least 13 years old. If you are creating an account on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

The Service is intended for business use. By using ReceptionCrew AI, you represent that you are using it for lawful business purposes only.

2. Accounts & Registration

To access most features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and not share it with third parties
• Notify us immediately at Info@bittechsol.com of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to refuse registration, suspend, or terminate accounts at our discretion.

Team Members

You may invite team members to access your account. You are responsible for ensuring that all team members comply with these Terms and your internal policies.

3. Description of Service

ReceptionCrew AI provides an AI-powered receptionist and sales automation platform, including but not limited to:

• AI voice agents (inbound and outbound calls) powered by VAPI
• Appointment scheduling, reminders, and management
• Client record management and caller identification
• Email and SMS communication tools
• Integration with Google Calendar, Google Sheets, and Gmail
• Campaign management for outreach
• Reporting, analytics, and call logs

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance.

4. Subscriptions & Billing

Subscription Plans

Access to the Service requires a paid subscription. Subscription plans, pricing, and included features are described on our Pricing page. All prices are in US dollars unless stated otherwise.

Payment

Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method for the applicable fees. You represent that you are authorized to use the payment method provided.

Billing Cycle

Subscriptions are billed on a recurring basis (monthly or annually, as selected). Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.

Cancellation & Refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide refunds for partial billing periods, except where required by applicable law.

Price Changes

We may change subscription pricing with at least 30 days' notice. Continued use of the Service after the price change takes effect constitutes your acceptance of the new pricing.

Add-On Modules

Certain features are available as paid add-on modules. These are billed in addition to your base subscription and are subject to the same cancellation and billing terms above.

Taxes

Prices do not include applicable taxes. You are responsible for any taxes, duties, or similar charges imposed on your use of the Service.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to make calls or send messages in violation of applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any equivalent regulations
• Use the Service to harass, threaten, or harm any person
• Transmit spam, unsolicited messages, or deceptive communications
• Impersonate any person or entity or misrepresent your affiliation
• Reverse engineer, decompile, or attempt to derive source code from the Service
• Use automated scraping tools against the Service
• Upload or transmit viruses, malware, or malicious code
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Use the Service in any manner that could overburden or impair our infrastructure
• Resell or sublicense the Service without our written authorization
• Use AI voice agents to deceive consumers in violation of the FTC Act or state laws requiring disclosure that a caller is an AI

We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating your account.

6. Your Data & Content

Ownership

You retain all ownership rights to the data and content you upload or create through the Service ("Your Data"), including client records, call recordings, and other business information.

License to Us

By uploading or submitting Your Data to the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and use Your Data solely to provide and improve the Service for you.

Your Responsibilities

You are solely responsible for:

• Ensuring you have all necessary rights, consents, and permissions to provide Your Data to us
• Complying with all applicable privacy laws when collecting and uploading client data
• Obtaining any required consents from your clients before recording calls or processing their personal information
• Ensuring compliance with TCPA, GDPR, CCPA, and other applicable regulations for your outreach activities

Data Processor Role

With respect to personal data of your clients that you input into the Service, you are the data controller and we act as your data processor. We process such data only in accordance with your instructions and our Privacy Policy.

Data Export & Deletion

You may export or request deletion of Your Data at any time by contacting us. Upon account termination, we will retain Your Data for a reasonable period to allow export, after which it will be deleted.

7. Third-Party Services

The Service integrates with third-party services including VAPI (voice AI), Stripe (payments), Google (Calendar, Sheets, Gmail), and others. Your use of these integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the practices or content of third-party services.

Enabling a third-party integration (such as connecting your Google account) constitutes your acceptance of that provider's terms of service.

8. Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content (excluding Your Data), is owned by Bit Tech Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

"ReceptionCrew AI" and related marks are trademarks of Bit Tech Solutions. Nothing in these Terms grants you any right to use our trademarks.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from use of the Service will be accurate or reliable
• AI-generated call transcripts, responses, or summaries will be free from errors
• The Service will meet your specific requirements

You acknowledge that AI voice agents may make errors and that human oversight of AI-generated communications is your responsibility.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BIT TECH SOLUTIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Bit Tech Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any content or data you submit to the Service

12. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms.

You may terminate your account at any time by canceling your subscription and contacting us to delete your account.

Upon termination, all licenses granted to you under these Terms immediately cease. Sections that by their nature should survive termination (including Sections 8, 9, 10, 11, and 13) will survive.

13. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in Los Angeles County, California, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. For significant changes, we may also provide notice via email or a banner on the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

15. Contact Us

If you have questions about these Terms of Service, please contact us: