AI Receptionist Software for Healthcare That Answers Every Patient Call — 24/7
RecepCrew's AI receptionist software answers every patient call — day or night — books appointments, sends reminders, and keeps your front desk free to focus on the people in the room.
Hear your AI receptionist in action
RecepCrew is AI receptionist software purpose-built for medical, dental, and allied health practices. Unlike generic answering services, our AI phone receptionist understands healthcare scheduling language, recognises returning patients, and books directly into your calendar — all within a natural, human-sounding conversation.
Your Front Desk Can't Be Everywhere. Your AI Receptionist Can.
Our AI virtual assistant handles the entire front-desk call workflow, so your staff handles patients — not phones.
Set up once. Works forever.
Your AI receptionist is live on your phone number the same day. No hardware, no complex setup.
Built for Every Type of Healthcare Practice
Whether you run a solo clinic or a multi-location group, RecepCrew's AI virtual agents scale with you.
Everything a Healthcare business needs
What your AI handles on every call
Six specialised modules work together on every call — four included in every plan, two available as add-ons.
- Routes urgent, appointment, and general enquiry calls correctly
- Identifies new vs existing patients before the conversation begins
- Handles five simultaneous callers — no hold time, no queue
- Books, reschedules, and cancels with the patient's preferred doctor
- Syncs directly to Google Calendar — no manual double entry
- Sends email confirmation with date, time, and any prep instructions
- Answers questions about hours, location, parking, and wait times
- Clarifies which doctor or specialist covers which condition or service
- Handles insurance, bulk billing, and referral process enquiries
- Logs care, billing, or communication concerns in detail
- Escalates urgent or clinical complaints to senior staff immediately
- Sends a structured summary email to the practice manager
- Retrieves lab results, prescriptions, and referral letters mid-call
- Verifies patient identity via name, date of birth, MRN, or phone
- Accesses appointment history and prior consultation notes securely
- Sends payment links for outstanding balances during the call
- Handles Medicare gap, private health, and invoice queries
- Emails invoice copies and payment receipts on request
hours at least once per month
automated appointment reminders
on routine phone intake
Your Patients Are Calling. RecepCrew Is Answering.
Start with a free demo. Your AI phone receptionist could be live today. No contracts. No hardware. No long setup. Just an intelligent virtual assistant that answers every call, books every appointment, and lets your team do what they do best.