A buyer who has just found a listing they like wants to see it, and a homeowner thinking about selling wants to talk to someone. Both tend to call more than one agent. The agent who answers is the one who gets the conversation.
Where agencies lose enquiries#
- Agents are out of the office. Viewings, appraisals and open homes all happen away from the phone.
- Enquiries peak when agents are busiest. Evenings and weekends are when buyers browse listings and pick up the phone.
- A missed call can go to a competitor. Someone who can't get through simply tries the next agency.
- Call-backs slip. When follow-up depends on busy agents remembering, some enquiries are never returned.
Why agencies need a receptionist that always answers#
In real estate, speed of response is part of the service. A receptionist that answers every call, books the viewing or appraisal on the spot and puts it in the right agent's calendar means no enquiry waits for someone to get back to the office.
What RecepCrews.AI does for an agency#
- Answers every call, day or night.
- Books viewings, appraisals and meetings with the right agent, against real availability synced to Google Calendar.
- Takes the caller's details when they book.
- Answers questions from the information you provide, such as listings, opening times and your process, and doesn't make up answers it hasn't been given.
- When a caller needs a person, it can transfer them live to the number you choose.
- Records complaints on the call and emails them to you straight away.
- Every call is recorded, transcribed and summarised in your dashboard, so you can see exactly what was said.
