People usually call a law firm because something has gone wrong: an accident, a dispute, a letter they don't understand, a deadline. They want to speak to someone, and they want to know the firm can help.
Where firms lose new matters#
- Prospective clients don't leave messages. If nobody answers, the next firm on their list gets the call.
- Lawyers can't take calls in the middle of their work. Meetings, hearings and focused drafting time all mean the phone goes unanswered.
- Problems don't keep office hours. Many people only have time to call in the evening, after the office has closed.
- Call-backs add delay. By the time someone returns the call, the client may already have instructed another firm.
Why a law firm needs a receptionist that always answers#
For a firm, the first call is often the whole opportunity. A caller who gets a clear answer and a booked consultation straight away has little reason to keep ringing around. A receptionist that answers every call, in a professional tone, lets your lawyers keep working without losing the clients who call while they're busy.
What RecepCrews.AI does for a law firm#
- Answers every call, day or night, in the tone you set.
- Books consultations with the right lawyer by name or practice area, against real availability synced to Google Calendar.
- Takes a new client's details when they book.
- Explains your practice areas and consultation fees from the information you provide, and doesn't make up answers it hasn't been given.
- When a caller needs a person, it can transfer them live to the number you choose.
- Records complaints on the call and emails them to you straight away.
- Every call is recorded, transcribed and summarised in your dashboard, so you can see exactly what was said.
