Plumbers, electricians, HVAC technicians, cleaners and landscapers all have the same problem: the work happens on site, and the phone rings while you're doing it. A homeowner with a problem usually calls until someone answers.
Where home-service businesses lose work#
- You can't answer while you're working. Hands full, noisy equipment, or simply with a customer.
- Homeowners call when they're home. Evenings and weekends, often after your office has closed.
- Busy seasons bring more calls than you can handle. The weeks with the most work are the weeks you miss the most calls.
- Returning missed calls eats into your evenings, and by then the customer may have booked someone else.
Why a trades business needs a receptionist that always answers#
For a trades business, a missed call is usually a lost job, not a delayed one. A receptionist that answers every call and books the visit into your calendar means you keep winning work while you're busy doing it.
What RecepCrews.AI does for a home-service business#
- Answers every call, day or night.
- Books site visits, quotes and jobs against your real availability, synced to Google Calendar, with the right technician or trade.
- Takes a new customer's details when they book.
- Answers questions about your services, service area, rates and hours from the information you provide, and doesn't make up prices it hasn't been given.
- When a caller needs a person, it can transfer them live to the number you choose.
- Records complaints on the call and emails them to you straight away.
- Every call is recorded, transcribed and summarised in your dashboard, so you can see exactly what was said.
